“We have a very strong management team, with strong managers in all areas,” says Grizzaffi, for a start. According to Grizzaffi, this strength funnels down and the managers empower supervisors to get the best people they can and build the best teams they can.
This sets the stage for an innovative environment, where everyone embraces new opportunities for change and growth. “For example, we are always one of the first distributors to adopt new A-B programs,” he offers.
“We set very high standards for service. In fact, we set our standards higher than those that the suppliers set on us. The one thing we won’t do is compromise service. We also set very high standards for performance,” Grizzaffi adds, noting that the company achieves its performance goals by hiring the best people.
“We view our business like a sports franchise,” explains Grizzaffi. “We won’t win if we don’t have the best people. We have very high standards of our people and we offer a more-than competitive wage and benefit package.”